All items are subject to careful inspection before they are delivered, so quality of our products is guaranteed and damage is rare. However, if you are not happy with the quality or the item happens to be faulty, please contact or email to our company within 2 days of delivery with photos of the damage. We will take this record for a reference purpose to improve our services.
Our company stuff will assess the damage and, if authorized, they will arrange to collect the item from you or send you a replacement. If the item runs out of stock, we will give you a refund.
If you are having a problem and dissatisfied with the response from the store support, please report to us.
- When you request for a replacement, we reserve the right to understand the reason behind it.
- When you receive your item, we recommend you to check your item immediately before signing the delivery form, to confirm that the delivered items are in good conditions.
- We hold the rights to refuse a replacement or refund if an item are worn or have been used.
- If the item runs out of stock, will email you to schedule a refund.
- Following advice from our company support team, we will issue the refund in full straightaway after receive the receipt of the item, and should be credited to your specified Bank account within 14 working days.
- A refund is not approved with any item lost during delivery.
Please return your purchase to the following address:
19,Munshi Abdullah 10460 Penang
Still Need Help?
As per our pledge and promise to you, we will always stand-by and happy to serve you with any question and concerns you may encountered regards to our Return and Refund Policy. Do feel free to reach us through:
Contract no: +6012 5533791
WhatsApp/ LINE : +6012 5533791
Email : email@example.com
We truly thank you from bottom of our heart for your great support in our business and for understanding our replace & refund policy